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RingCentral Office includes all of the features that have become standard for Internet phone services. They offer numbers in the U.S., Canada and the UK.
RingCentral offers two types of phones. The phone RingCentral provided to me is a Linksys (now owned by Cisco) SPA942. At first glance, it looks much like a modern business phone. But instead of plugging it into a phone jack, one connects it to the Internet using a standard RJ-45 network cable. If you only have one Internet connection, you can plug the phone into your internet connection, and then plug other devices into the phone. I was pleased with the phone. It’s relatively easy to operate, but strangely, it doesn’t support a headset, something I’ve gotten quite used to.
If you would prefer to use your existing phone equipment, RingCentral also offers an ATA adapter which connects the Internet to regular phones. Since most people aren’t technically-minded enough to want to fiddle with ATAs or configuration of phones, RingCentral ships their equipment pre-configured. All I had to do was plug in the power and the ethernet cable, and the phone was online and ready to use. RingCentral tells me that they provide their phones at or below wholesale cost; a little research confirmed that their equipment prices are quite low.
When you or your colleagues are out of the office, you can use the web site and Windows- or Mac-based softphone application to send, receive and manage calls and messages. One of the unusual features of the softphone app is the ability to view incoming calls and reply with a short message like “I’ll call you back in 10 minutes” without actually answering the phone call. There’s also integration with Outlook’s contact list.
For iPhone users, there’s a native application that provides easy access to voicemail (separate from the iPhone’s built-in voicemail) and faxes. You can also use the iPhone app to make calls showing the Caller ID from your business line — without displaying your iPhone’s telephone number. Similar native applications are being developed for other platforms; I gather that the BlackBerry is next on RingCentral’s list. I didn’t test RingCentral’s software, but I’ve gotten positive feedback from others who’ve used it.