AT&T Contact Management Services (CMS) include a suite of offers that use advanced network technology to help you improve your contact center performance. Whatever the medium – voice, data, Web – AT&T Contact Management Services delivers a broad range of integrated capabilities that enable agents to interact with customers and suppliers across multiple channels.
Contact Center Professional Service
Consult with AT&T to combine your enterprise networking with voice interaction and web technologies.
Integrated Contact Service
AT&T Integrated Contact Services (ICS) combines the cutting-edge performance of IP based Cisco products with AT&T’s unmatched services expertise to deliver complete integration of all your customer contacts.
Intelligent Call Processing
Use your call center resources effectively with AT&T Intelligent Call Processing Service.
Resource Manager Service
Transform geographically distributed agent groups into a single virtual call center with AT&T Resource Manager.
VoiceTone
AT&T VoiceTone® provides customer service in your contact center without your caller ever speaking with a live agent.
